Step 6: Netiquette


On this page, you will learn how to communicate with other students and Professors using an appropriate online language called Netiquette.

General Guidelines

Please remember to follow these rules when using any type of communication:

  • Use a greeting/salutation when writing in an educational setting. Beginning with "Good morning", "Good Afternoon", "Hello" or "How are you?"
  • and ending with "Sincerely" "Best regards" or "Kind regards"
  • Take advantage of this opportunity to communicate in complete sentences.
  • Do not use shortcuts, LMAO, LOL. It is important you communicate clearly, concisely and academically to relay your message.
  • Think about the tone of your message and how you would like to convey your thoughts.
  • Do not "USE ALL CAPITAL LETTERS IN YOUR MESSAGE". This is considered yelling.
  • Feedback to others can be best heard and most helpful when it is: constructive, specific, measurable or evidence-based, sensitive, and balanced.
  • If you notice you are starting to feel emotions about your conversation, take a break from the conversation or call them.
  • Having the ability to be online anytime and anywhere doesn't mean all people are available anytime.
  • Graduate level discussion posts should generally be academic in nature: include citations and evidence, be specific and elaborate with links whenever possible.
  • Be respectful of normal business hours and plan ahead of time so you receive the proper help you need.
  • Utilize the Code of Ethics in your communication at all times. It reminds of the social work values our mission as a profession.


Here are a number of Netiquette resources that go deeper into the topic. Which is your favorite?

The video below nicely summarizes the netiquette information as well. (Disregard the tools used in the video, as it is not done in Blackboard.

Just pay attention to the message about netiquette do's and don'ts.)

Exercise 6

  1. When you need to write an email to your instructor, how might you start off the conversation?
  2. If you are upset and use all caps, what does that mean?

After answering the questions, please go to Step 7.