Making sure you have the right support quickly is important. This page helps you understand who you should contact and for what reasons.

Who to contact for help?

Blackboard Support

Blackboard Course problem? Quiz problem? Assignment problem? Questions about using Bb?

Contact SSW IDEA Team (see below)

If you have trouble filling in the form below, click here to open it:

Technical Problems

Is Blackboard down? Can't log in? Contact UMB CITS Helpdesk.

(Also for LOGIN or SYSTEM AVAILABILITY help with any of the following: UMID, Office365, Email, UMB campus portal, Eduroam wireless, DUO authentication, Blackboard/Collaborate outages, campus network) Anything they can't handle they forward to Informatics/IDEA Team.


If you have issues or questions with any of the following, contact SSW Informatics:

classroom tech, projectors, computers, network, G drive/servers, Windows OS, Mac OS, hardware, software, media center, audio/video production, Microsoft Office, Office 365 issues/questions, Skype for Business:

computing: 410-706-5113

media center: 410-706-7232